The Shanna Britta Client Experience

At Shanna Britta, every garment is created through a thoughtful, collaborative process rooted in communication, craftsmanship, and care.

From the very beginning, clients are guided through a clear approval-based design process. Each stage is reviewed and approved before moving forward, ensuring clarity, confidence, and alignment throughout the journey. This approach allows space for conversation, refinement, and intention—so you never feel rushed or uncertain.

For custom and made-to-order designs, scheduling a design consultation is highly recommended. This allows us to discuss your ideas, lifestyle, fit preferences, and vision in detail, creating a strong foundation for a garment that feels authentically you.

You are working directly with me, along with my dedicated team, every step of the way. I truly love connecting with my clients—listening to your ideas, understanding your needs, and bringing your vision to life. Exceptional customer care is my top priority, and it is something clients consistently praise in their feedback and reviews.

If you ever have questions or need guidance, please don’t hesitate to reach out. Open communication is always encouraged.

Orders, Returns & Fit Adjustments

Because each garment is thoughtfully made-to-order, the following policies are in place to ensure transparency and care for both client and designer.

Order Cancellations

  • A full refund may be requested within 24 hours of purchase, provided work has not yet begun.

  • After 24 hours, orders cannot be canceled or refunded, as production may already be underway.

Fit Adjustments & Exchanges

  • If your garment does not fit as expected or the style does not feel right, please contact us within 3 days of delivery.

  • When possible, we are happy to offer alterations or an exchange.

  • Shipping and insurance costs are non-refundable and are the responsibility of the client.

Final Sale Items

  • Custom-made garments, made-to-measure pieces, and items altered or customized by special request are final sale.

  • Due to the personalized nature of these designs, refunds cannot be issued once production has begun.

If any concerns arise, please reach out promptly so we can address them with care and attention.

Shipping, Timelines & Rush Requests

Because each garment is custom and thoughtfully made-to-order, timelines are discussed personally with every client.

At the start of the process, we review your event date, travel plans, and deadline to ensure your garment is completed with care and intention. Clear communication allows us to establish a realistic production timeline that aligns with your needs.

If a shorter turnaround is required, rush production may be available depending on current workload and garment complexity. Rush requests are handled on a case-by-case basis and may include an additional fee, which will always be discussed and approved in advance.

Our priority is to make the process seamless, transparent, and stress-free—so you feel confident that your garment will be ready when you need it.

Our Commitment

Your experience matters deeply to us. From your first inquiry to the final fitting, our goal is to ensure you feel supported, heard, and confident in every step of the process.

Thank you for choosing intentional design, craftsmanship, and a truly personal luxury experience.

— Shanna Britta Mellnick

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